Support
Olive Solutions support services provide key solutions which are optimised to meet clients requirements, providing the best-in-class performance.
Olive Solutions provides a range of reliable, affordable and scalable support services. We take on all your IT support headaches so you don't have to. Our support solutions are tailored to meet the needs of your business. This means you will not be paying for services which you simply don't need.
Onsite Support
To have an engineer come to your desk and fix your problem is sometimes necessary. Olive Solutions have engineers ready to visit your sites and support you where you work.
Remote Support
To be able to pick up the phone and talk to someone about your technology issue straight away is important as you need resolution fast. Olive Solutions have a direct line to its support staff so no need to wait around or raise tickets and wait for your technology to be fixed.
The ability to fix issues directly on your machine without the need for an engineer to visit you is fast and easy. No need to book an apppointment for an engineer to arrive and fix your issue Olive Solutions can do this remotely.
Maintenance
To keep things runnning smoothly requires regular maintenance. Olive Solutions creates amn asset list of all your technology and then will perform regular health checks and test the security and performance of your technology.
With critical systems such as servers, we will continually remotely monitor those devices to ensure maximum uptime. Olive Solutions will manage your patch installations to your technology in an effective and regular manner.
If your technology is reaching the end of its life with reduced performance we will present you with options to upgrade or replace your technology.